Terms of Service
Suggested text: Our website address is: https://vietru.shop.
Effective Date: [July 23, 2026]
Last Updated: [July 23, 2026]
Welcome to Vietru.shop (“we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of our website and the purchase of our products, including the SCOUT The Stiff One Insulated Cooler and any other items we may offer.
By accessing or using our website, placing an order, or creating an account, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or purchase our products.
1. Acceptance of Terms
By using Vietru.shop, you confirm that you are at least 18 years old or have the legal capacity to enter into binding agreements in your jurisdiction. You agree to use our website and services only for lawful purposes and in accordance with these Terms.
2. Description of Services
Vietru.shop is an e-commerce platform that sells lifestyle and functional products, including insulated cooler bags, accessories, and related items. We strive to provide accurate product descriptions, images, and pricing information. However, we do not warrant that product descriptions, images, or other content on the site are accurate, complete, reliable, current, or error-free.
All products are subject to availability. We reserve the right to limit the quantity of any products or services we offer, to discontinue any product at any time, and to modify product specifications without prior notice.
3. Account Registration
If you choose to create an account on our website, you agree to:
- Provide accurate, current, and complete information during registration.
- Maintain and promptly update your account information.
- Keep your password confidential and secure.
- Accept responsibility for all activities that occur under your account.
We reserve the right to suspend or terminate your account if we suspect any unauthorized use, fraudulent activity, or violation of these Terms.
4. Orders and Payment
A. Order Placement: When you place an order on Vietru.shop, you are making an offer to purchase the selected product(s) subject to these Terms. We reserve the right to accept or decline your order for any reason, including but not limited to product unavailability, pricing errors, or suspected fraud.
B. Pricing: All prices are displayed in USD ($) and are subject to change without notice. We strive to ensure that prices are accurate; however, in the event of a pricing error, we reserve the right to cancel your order and notify you of the correct price.
C. Payment Methods: We accept various payment methods, including credit/debit cards and other secure payment options processed through our third-party payment providers. By providing payment information, you represent and warrant that you are authorized to use the payment method and that all information you provide is accurate.
D. Order Confirmation: Upon placing an order, you will receive an order confirmation email. This email does not constitute acceptance of your order. Your order is accepted only when we ship the product(s) and send you a shipping confirmation email.
5. Shipping and Delivery
A. Shipping Policy: We offer free shipping on all orders within the applicable regions. Shipping times may vary depending on your location and the shipping method selected.
B. Delivery Estimates: Estimated delivery times are provided for informational purposes only and are not guaranteed. We are not responsible for delays caused by customs, weather, carrier issues, or other factors beyond our control.
C. Risk of Loss: Title and risk of loss for products pass to you upon our delivery of the products to the carrier. You are responsible for inspecting your order upon receipt and notifying us immediately of any damage or discrepancies.
6. Returns, Refunds, and Exchanges
We stand behind the quality of our products and offer the following policies:
A. 30-Day Return Policy: If you are not completely satisfied with your purchase, you may return the product within 30 days of receipt for a full refund or replacement. The product must be in its original condition, unused, and in its original packaging.
B. Return Process: To initiate a return, please contact our customer support team at [support@vietru.shop] with your order number and reason for return. We will provide you with return instructions and a return shipping label (if applicable).
C. Refunds: Refunds will be processed to your original payment method within [7-14 business days] after we receive and inspect the returned product. Shipping costs are non-refundable unless the return is due to our error (e.g., defective or incorrect product).
D. Defective or Damaged Products: If you receive a defective or damaged product, please contact us immediately. We will replace the product at no additional cost or provide a full refund, including shipping costs.
E. 100% Quality Guarantee: All our products come with a 100% quality guarantee. If you experience any quality issues, we will make it right—whether through replacement, repair, or refund.
7. Intellectual Property
All content on Vietru.shop, including but not limited to text, graphics, logos, images, product descriptions, and software, is the property of Vietru.shop or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on our website without our prior written consent.
8. User Conduct
You agree not to:
Impersonate any person or entity or misrepresent your affiliation with any person or entity.
Use our website for any unlawful purpose or in violation of any applicable laws.
Attempt to gain unauthorized access to our systems, accounts, or networks.
Interfere with or disrupt the operation of our website.
Use automated systems (e.g., bots, scrapers) to access our website without permission.
Post false, misleading, or defamatory content.
9. Limitation of Liability
To the maximum extent permitted by law, Vietru.shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising out of or in connection with your use of our website or products.
Our total liability for any claim arising out of or related to these Terms or our products shall not exceed the amount you paid for the product(s) in question.
10. Indemnification
You agree to indemnify, defend, and hold harmless Vietru.shop, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including legal fees) arising out of or in any way connected with your use of our website, violation of these Terms, or infringement of any third-party rights.
11. Force Majeure
We shall not be liable for any delay or failure to perform our obligations under these Terms if such delay or failure is caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, labor disputes, or supply chain disruptions.
12. Modifications to Terms
We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting the updated Terms on our website. Your continued use of our website after any changes constitutes your acceptance of the modified Terms. We encourage you to review these Terms periodically.
13. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
14. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Vietru.shop regarding your use of our website and the purchase of our products, and supersede all prior agreements, understandings, and communications.
15. Contact Information
If you have any questions, concerns, or feedback regarding these Terms of Service, please contact us at:
Contact Form: Available on our “Contact Us” page.
Website: www.vietru.shop
Email: [support@vietru.shop]