Privacy Policy

Privacy Policy

Suggested text: Our website address is: https://vietru.shop.

Effective Date: July 23, 2026

Welcome to Vietru.shop (“we,” “us,” or “our”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products, such as the SCOUT The Stiff One Insulated Cooler.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

We collect information that you provide directly to us and information collected automatically when you use our website.

A. Information You Provide to Us:

  • Order Information: When you make a purchase, we collect your name, billing and shipping address, email address, phone number, and payment details (processed securely by our third-party payment providers).
  • Account Information: If you create an account, we collect your username, password, and profile details.
  • Customer Support: When you contact us for inquiries, returns, or warranty claims (e.g., our 30-day return policy), we collect the information you provide in those communications.

B. Information Collected Automatically:

Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your shopping experience, remember your cart contents, and analyze site traffic.

Device and Usage Data: We automatically collect information about your device, including your IP address, browser type, operating system, and pages you view on our site.

2. How We Use Your Information

We use the information we collect for the following business purposes:

Security: To detect, prevent, and address fraud, unauthorized access, or other illegal activities.

Order Fulfillment: To process your payment, arrange for shipping, and provide you with order confirmations and tracking information.

Customer Service: To respond to your inquiries, handle returns or exchanges, and provide warranty support.

Website Improvement: To analyze how users interact with our website and improve our product offerings and user experience.

Marketing (with your consent): To send you promotional emails about new products, special offers, or updates. You can opt out of these emails at any time.

3. How We Share Your Information

We do not sell, trade, or rent your personal identification information to others. We only share your information with trusted third-party service providers who assist us in operating our website and conducting our business, such as:

  • Payment Processors: Secure third-party gateways (e.g., Stripe, PayPal) to process your transactions. We do not store your full credit card details on our servers.
  • Shipping Carriers: Companies like FedEx, UPS, or local postal services to deliver your order.
  • Analytics Providers: Services like Google Analytics to help us understand website traffic and user behavior.

These third parties are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.

4. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience. A cookie is a small text file placed on your device. You can choose to disable cookies through your browser settings; however, this may affect your ability to use certain features of our website, such as adding items to your shopping cart.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses SSL (Secure Socket Layer) encryption to ensure that your data is transmitted securely. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request that we correct any inaccurate or incomplete information.
  • Deletion: Request that we delete your personal data, subject to certain legal exceptions (e.g., retaining order history for tax purposes).
  • Opt-Out: Unsubscribe from our marketing emails by clicking the “unsubscribe” link at the bottom of any promotional email.

To exercise any of these rights, please contact us using the information provided below.

7. Third-Party Links

Our website may contain links to third-party websites (e.g., social media pages or external resources). We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any website you visit.

8. Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be indicated by an updated “Effective Date” and will be posted on this page. We encourage you to review this policy periodically.