Shipping Information
Suggested text: Our website address is: https://vietru.shop.
Last Updated: [July 23, 2026]
At Vietru.shop, we are committed to delivering your orders quickly, safely, and efficiently. Below you will find all the information you need about our shipping policies, delivery times, and what to expect when you order from us.
1. Free Shipping
We are proud to offer FREE SHIPPING on all orders, with no minimum purchase required. Whether you’re ordering one SCOUT The Stiff One cooler or multiple items, you will never pay extra for shipping within our service areas.
2. Shipping Destinations
We currently ship to the following regions:
- United States (all 50 states, including Alaska and Hawaii)
- Canada
- Australia
- United Kingdom
- European Union (including France, Germany, Italy, Spain, Netherlands, and more)
- New Zealand
- Selected countries in Asia and the Middle East
If your country is not listed above, please contact us at [support@vietru.shop] to inquire about shipping availability to your location.
3. Processing Time
All orders are processed within 1-3 business days (Monday to Friday, excluding holidays) after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
During peak seasons (such as holidays or promotional events), processing times may be slightly longer. We will notify you via email if there are any delays with your order.
4. Estimated Delivery Times
Delivery times vary depending on your location and the shipping method selected at checkout:
| Destination | Standard Shipping | Express Shipping |
|---|---|---|
| United States | 5-8 business days | 2-4 business days |
| Canada | 7-12 business days | 4-6 business days |
| Australia | 7-14 business days | 4-7 business days |
| United Kingdom | 7-12 business days | 4-6 business days |
| European Union | 7-14 business days | 4-7 business days |
| New Zealand | 10-15 business days | 5-8 business days |
| Other International | 10-20 business days | 5-10 business days |
Note: These are estimated delivery times and are not guaranteed. Actual delivery times may vary due to customs processing, weather conditions, carrier delays, or other factors beyond our control.
5. Shipping Carriers
We partner with trusted and reliable shipping carriers to ensure your order arrives safely:
- USPS / UPS / FedEx (for United States orders)
- Canada Post (for Canadian orders)
- Australia Post (for Australian orders)
- Royal Mail / DHL (for UK and European orders)
- DHL Express / FedEx International (for other international orders)
The specific carrier for your order will be determined at checkout based on your location and the shipping method selected.
6. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package. You can use this tracking number to monitor the progress of your shipment in real-time.
If you do not receive a tracking email within 3 business days of placing your order, please check your spam folder or contact us at [support@vietru.shop].
7. International Shipping & Customs
For international orders, please note the following:
Restricted Items: Some countries have restrictions on certain products. Please check your local regulations before ordering.
Customs Duties and Taxes: Import duties, taxes, and customs fees are not included in the product price or shipping cost. These charges are the responsibility of the customer and are determined by your local customs office.
Customs Delays: International shipments may be subject to customs processing, which can cause delays. We are not responsible for delays caused by customs clearance.
8. Packaging
We take great care in packaging your orders to ensure they arrive in perfect condition:
Your order will arrive in a discreet, unbranded box or mailer to protect your privacy.
All products are carefully wrapped in protective materials.
Fragile items are packed with extra cushioning.
We use eco-friendly packaging materials whenever possible.
9. Delivery Issues
A. Lost or Missing Packages: If your tracking information shows that your package has been delivered but you have not received it, please:
- Check with your neighbors or building management.
- Contact your local post office or carrier.
- If the package is still missing after 48 hours, contact us at [support@vietru.shop] so we can investigate and assist you.
B. Damaged Packages: If your package arrives damaged, please:
- Take photos of the damaged package and product immediately.
- Do not discard the original packaging.
- Contact us within 48 hours of delivery at [support@vietru.shop] with your order number and photos.
- We will arrange for a replacement or refund at no additional cost to you.
C. Incorrect Address: Please double-check your shipping address before completing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you need to change your address after placing an order, contact us immediately. If the order has already shipped, we cannot change the address.
10. Shipping Restriction
We cannot ship to P.O. Boxes for certain carriers. Please provide a physical address for delivery.
Some remote or rural areas may have extended delivery times or additional shipping restrictions.
We reserve the right to refuse service or cancel orders if we suspect fraudulent activity or if shipping to your location is not feasible.
11. Contact Us
If you have any questions about shipping, need to track your order, or encounter any delivery issues, please don’t hesitate to contact us:
Response Time: We aim to respond to all inquiries within 24-48 hours during business days.
Email: [support@vietru.shop]
Contact Form: Available on our “Contact Us” page