Contact Us

Have any queries?

We're here to help.​

Sales

Have questions before purchasing? Our sales team is here to help! Whether you need information about The Stiff One's capacity, insulation performance, or available colors, we're ready to assist you. Contact us via email or live chat, and we'll respond within 24 hours to ensure you make the perfect choice for your cooling needs.
support@vietru.shop

Complaints

We're committed to your satisfaction. If you experience any issues with your SCOUT cooler or our service, please let us know immediately. We take all feedback seriously and work diligently to resolve any concerns within 48 hours. Your experience matters to us, and we'll do everything possible to make it right.
support@vietru.shop

Returns

Not completely satisfied? No problem! We offer a hassle-free 30-day return policy. If The Stiff One doesn't meet your expectations, simply contact us to initiate a return. The product must be in its original condition with tags attached. We'll process your refund or exchange within 5-7 business days of receiving the returned item. Your satisfaction is guaranteed!
support@vietru.shop

Marketing

Stay updated on exclusive offers! Subscribe to our newsletter for early access to new patterns, seasonal discounts, and special promotions. We respect your privacy and will never spam you—only valuable content about keeping your adventures cool and stylish. Unsubscribe anytime with just one click.
support@vietru.shop
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